We appreciate your questions! In many instances, they present opportunities for us to grow and improve. We see them as a form of care that help guide us on our journey of connecting with our community. We are always looking to better meet your needs, and your questions illuminate ways to do so. If you have any other question that you don’t see addressed here, please do not hesitate to contact us.

Thank you for your time!

Garden Café

Are dogs allowed on your covered patio?

Trust us, we love our canine companions, too!  

So here is the deal, yes we have a patio and it is sooo tempting to bring our dogs! We understand. However, other than service dogs, we prefer not to have dogs inside the restaurant and that includes our dining room that happens to be a covered patio.
But really, why not?
We take any allergies our customers may have very seriously and in all honesty, for restaurant sanitation purposes, it is also cleaner to keep the dinning room pet-free. This is important because our patio is part of our kitchen! If you don’t know, our garden is organic and fully edible. We all eat from it, so it is mandatory to keep our pets out of it. If your service dog is joining you, please make sure to keep them on a short leash and always inside the concrete boundaries out of the garden. Or, even better, we will be more than happy to accommodate you by setting up a sunny table near our bench in our storefront so we can all enjoy your best friend too. Thank you for being supportive and understanding.
 

Do you serve alcohol?

Great news, we just got our license! And we are currently serving all-organic Unity Kombucha Beers and Golden Coast Meads at the Café!

Recommendations? Help us craft our drink menu! We love the recommendations of our customers! If you know of a great, organic, and local artisan brewing concoctions that have great standards and practices which can pass our “how to, and ingredients drilling” expectations, please send us a lead via email.


Why can't I bring my own food into Mission Heirloom?

We are a dedicated gluten-free zone, and to uphold this standard, we do not allow any outside food in our cafe or on the patio. Although we like to be flexible and accommodating to many areas, this is a hard rule.

Please understand that this is the only way to guarantee to our most sensitive customers that not even gluten crumbs have touched our table tops. Gluten is like a glue, requiring bleach or a similar potent chemical (which we do not have in our facilities) to remove the gluten protein from the plates, utensils, and surfaces. We do appreciate your cooperation in full respect as we cater to many of our customers sensitive dietary requirements.
 

Dietary Requirements

I noticed the different symbols on your menus, and I don’t know what the sun depicting AIP means. What is AIP?

AIP is the acronym for Anti-inflammatory Protocol and has become a favored diet for people seeking an autoimmune protocol. It is a special diet designed to treat various autoimmune disorders and problems in the gut. There are over 80 autoimmune disorders, all of which are non-communicable diseases that occur when the immune system mistakes healthy cells for foreign invaders and attacks them. Inflammation of the gut is the classic sign of autoimmune disorders. Autoimmune diseases cannot be cured but can be put into remission so treatment strategies are incredibly important.

The AIP diet seeks to reduce inflammation in the gut by eliminating trigger foods that cause flare ups, hormone imbalance, and leaky gut. AIP aims to restore the gut to good health by removing gluten, grains, legumes, processed sugar, dairy, alcohol, and foods with chemical additives. In addition, if one has an autoimmune disorder, it’s best to avoid nightshades (like peppers, tomatoes, eggplant), eggs, nuts & seeds, fructose, and anti-inflammatory medication (like aspirin or ibuprofen).

This may sound daunting at first, but AIP followers are encouraged to eat a wide range of nutrient-packed foods, let’s move onto the fun list! To stay healthy and packed with nutrients, AIP folks should eat tons of meat, vegetables (minus nightshade!), fruit (but limited to keep fructose levels manageable), coconut milk, fermented treats, healthy fats like avocado, coconut, & olive oils. Our AIP dishes will be filled with these nutrient-rich, organic, and well-sourced ingredients! Just be on the lookout for the little sun symbol.
 

I am on a specific diet, can I expect compliant food at your cafe menu? Are there special diets that your food is compliant with?

In this era of data and information, we are all looking for better performance. Resources on nutrition and nutrient absorption are accessible in a variety of platforms (even though you might have to weed through the pseudoscience). We applaud those who are breaking out of the norms and confines of a one universal diet to explore what makes you feel at your best. Taking steps away from the status quo and beginning a new routine takes work! We are here to support you!

We take into account that we all have different biologies, physiologies, and immune systems. We understand there is no universal diet to make everyone feel great, so in terms of our menu, it just make sense to provide as many options as possible. We consider the most highly reactive foods & common allergies (which we call the minimum denominators) and revamp old traditional dishes with fresher and clean ingredients!

We want to celebrate your creative choices of food and not make them feel like dietary requirements are restrictions. The point is, whatever makes you thrive, is great with us. Mission Heirloom is a place you can where dietary requirements are celebrate, so come out with your community, we’re sure we have something for everyone.

Building our menu off a variety of diets, we offer menu items, meals-to-go, and pastries suitable for folks who follow vegan, vegetarian, keto, FODMAP, paleo, primal, and AIP diets. Taking into account common allergies, we label dishes that contain nuts, nightshade, or dairy so be on the look out if that applies to you! Finally, these are just some of the diets that we want to adhere to, we’re always interested in hearing about what you follow or your dietary requirements.

Fundamentally, you can also expect chemical-free food and us to be hard lined on cooking techniques that allow us to serve low histamine low glutamate food.

PS: Yes, you are reading our ingredients right, we do not use alliums and vinegars either.

 

Do you use any pre-process foods and do you check for hidden ingredients?

So, when we think of Mission Heirloom, so much comes to our mind, but top of that list is made from scratch cooking.

With the exception of cassava flour, olive oil, honey, and a few incredibly specialized and time-consuming products, everything is made in house. Part of our personal mission is to find the cleanest foods, so we always scrutinize ingredients to make sure the product is up to our standards. In addition, we never use pre-made mixes so no need to worry about chemical contamination from those.

Ingredients that sounds like chemicals are chemicals, therefore we scrutinize everything we use to make sure they are not hiding in our foods or lifestyle products. We emphasize natural, clean, well-sourced, organic foods and have created a Mission Heirloom banned list.

Although the list is longer, we have specifically banned these ingredients form our products, which comes from Dr. Katherine Reid's list of ingredients that contains free glutamate:

AuxiGro (sprayed on conventional fruits and vegetables), barley malt, bouillon & broth, brown rice syrup, calcium caseinate, calcium glutamate, carrageenan, citric acid, citrate, cornstarch, corn syrup, dextrose, enriched (anything), enzyme modified (anything), enzyme (anything), fermented protein, flavors or flavoring (i.e. natural flavors, ect.), gelatin, glutamic acid, glutamate, hydrolyzed (anything, including protein), lipolyzed butter fat, magnesium glutamate, malt extract, maltodextrin, milk powder, reduced fat milk, skim milk, modified food starch, monoammonium glutamate, monopotassium glutamate, monosodium glutamate, natrium glutamate, pectin, protease, protein fortified, rice syrup, industrial-grade spices, or seasonings, sodium caseinate, soy protein isolate, soy protein, soy protein concentrate, soy sauce & soy sauce extract, stock, textured protein, any ultra-pasteurized proteins, vetsin, vinegars, vitamin enriched, whey protein isolate, whey protein, whey protein concentrate, xanthum gum, yeast (autolyzed), yeast extract, yeast food, yeast nutrient.
 

Market & Products

Why is the Bone Broth I received a milky white color?

Great question! It’s what makes this white bone broth so special? While most broths are brown (and some of ours are, too), we actually specially request highly gelatinous bones. In the quest of providing you with as much non-processed bioavailable collagen, we blend all collagen and soft cartilage from the bones back into the broth. An alternative is to use powder form, which would keep the broths more brownish, but we stay as natural and nutrient-rich as we can!

Higher levels of collagen is great for your skin, hair, and repairing leaky gut.

Please remember, when it comes to artisanal food -- no chemicals are used to force the products to look consistent, every batch outcome is different. It is normal to expect an array of color variation from batch to batch. We love the lack of uniformity that our bone broths take. It ensures you that we never use artificial colors, and connects us more to our food; different cows have different bones bearing a variety of muscle!

We can not guarantee that you will always get the precious white broth, but rest assured we will make it every time nature provides us with the opportunity.
 

How long do Yucan Crunch Crackers last?

It may sound crazy, but our Yucan Crunch Crackers made with only 1 ingredient, will last for at least 12 months, as long as you keep them dry and stored in a sealed container. Even better, store them in an airtight container to keep them crunchy! If they lose a bit of their crunch, the trick is to pop them back in the oven at 300 degree F. After about 5-10 minutes, they will return to a caramel crisp state.
 

How long do your jar products last?

Our products are truly free of any preservatives. This makes them more sensitive than the products most of us are used to buying from large or small grocery stores.

To help guide you, we list a 'best by' date on every batch. This is the date the jar should be bought by. The best way to keep our glass-packed products delicious is to always keep them in the refrigerator (at around 37 and 40 degrees F). If you can, try to limit the time your products are out of the fridge, don’t let them sit out more than an hour. While not guaranteed, this method will give you 3 extra days to consume the contents once the best by date has come and gone. Bare in mind, once you have opened the jar, we recommend you eat it within 2 days of opening to avoid common mold growth found in most moist places along the bay area.

In addition, you are welcome to freeze the jars, just remember: (1) - there are about 3 inches of space from the top of the jar to give room for expansion when frozen, and (2) - you’re aware of the possibility that the jar can crack when frozen (it’s glass!).
 

Do you ship any of your jar products?

At this time, we only ship our Yucan Crunch Crackers, but keep checking back in because we will be adding other vendor products and gift cards to our online shop!  Right now, we only ship within the United States, but will be shipping to Canada soon, so stay tuned for that as well.

We are working hard to find viable solutions, unfortunately, all of our jars are highly perishable and must be transported in cold storage of at least 40 degrees F to not compromise the product. We hope you understand, we refuse to make a negative impact to the environment by shipping in styrofoam.
 

Why is there a jar deposit and why do you choose to pack food in glass?

We tackle two problems when we use glass jars. First, glass is environmentally sustainable and second, jars are a nontoxic, reusable container. They don’t leach chemicals into your food or drinks which allow us to stay honest and true to our company commitment to chemical-free food. We have declared a war against hormonal disruptive plastics that are both unhealthy for food packaging and incredible unsustainable for our planet.

For these reasons, every glass-packed product you buy, a $1 jar deposit is applied to your final purchasing cost. This is a deposit, which can be refundable or go towards your next purchase when you return the jars back to our Garden Cafe or via Good Eggs.

In addition, a few of our vendor partners also have a jar deposit policy, such as a $2 bottle deposit for Revive Kombuchas. Bring these back as well for your a refund on this bottle deposit!

 

Delivery

I received a jar though one of your delivery partners, and was unsatisfied with the quality. Can I get a refund?

We’re here to offer the best products with the cleanest ingredients there are, but things happen and sometimes a jar can go bad from time to time (we keep close track--less than 1% of the product). Often, it comes down to the handling, delivery times, temperature at which it was kept, etc., but we truly stand by our products, you can certainly take them back. You can request a replacement or refund. If your palate is uniquely different than ours and didn’t like it, we will work with you too! So fear no more.


Please note, in the case of our receiving our products via our delivery partners, a refund must be issued directly by them. Please contact our delivery partners to let them know as soon as possible, it can get tricky once time has gone by so do not delay. If you have any questions about the product, feel free to contact us!


Don't see your question here? Contact us!